Error(s):
Symptoms:
- After updating iPhone or iPod touch to iPhone OS 3.0, syncing may stop with Error 13019.
Products affected:
- iPod touch, iPhone 3G, iPhone 3GS, iTunes 8 (for Windows and Mac) and iPod touch (2nd generation).
Resolution:
- Please update to iTunes 9. If updating to iTunes 9 does not resolve the issue, please continue:
The error will most commonly occur while syncing music. This issue can be resolved by following these steps:
1. Select the iPhone or iPod touch in iTunes under Devices.
2. Click the Music tab and under the Sync music option, choose Selected playlists.
3. Deselect the Voice Memos playlist.
4. Click Apply and then click Sync.
If the above steps do not resolve the issue, check the device and the iTunes library for duplicate voice memos. If you find any duplicate voice memos, delete the duplicates and then sync.
If those steps do not resolve the issue, then follow these steps:
1. Select the iPhone or iPod touch in iTunes under Devices.
2. Click the Music tab and deselect the Sync Music option.
3. Click Apply and then click Sync.
4. After the sync is complete, reselect the Sync Music option.
5. Click Apply and then click Sync.
If the Error 13019 occurs while syncing content other than music (applications, podcasts, and so on), then perform the same steps above but uncheck the content that stops syncing with Error 13019.
If the steps above do not resolve the issue, attempt to sync an empty iTunes music library to the device while logged in as a new admin user.
