I. About Zapya
1. What is Zapya?
Zapya is a cross-platform mobile service which allows users to discover and share digital content. It is the fastest and most convenient mobile sharing tool.
2. What are the core functionalities of Zapya？
Zapya assists mobile users to achieve fast and massive file transfer. Using Zapya, the user can share digital content on the phone with friends including music, video, photo and files of any other formats.
3. Is Zapya a Bluetooth-based service？
No, Zapya is not using Bluetooth technology for file transfer. Zapya surpasses Bluetooth in effective transfer speed which can reach 50 times of Bluetooth speed at the maximum gap.
Zapya can support transfer at longer distance up to about 50 meters, and allow multiple people to connect and share simultaneously.
4. Can Zapya be used without WiFi network？Does Zapya use mobile data for file transfer？
Zapya does not require nor depend on WiFi-based Wireless Local Area Network (WLAN). Zapya users can share files without mobile data service nor SIM card.
Zapya uses direct wireless connection between devices and thus incurs no mobile data traffic during file transfer.
II．Connect to Friends
1. How to help nearby friends to install Zapya for first time？
1）SMS Invite: Click 'Invite' button, select intended recipients from Contacts list or enter phone number directly to send SMS. The recipient can click on Zapya download link from received SMS to download and install Zapya installation app, which then retrieves the full app from the sender's device or from the web site.
2）Direct Download: If connected in a WiFi network or having plenty mobile data quota, the user can download from Zapya web site or scan QR Code for quicker download. After installation, friends can start connecting to friends for file sharing.
2. Is Zapya limited to one-to-one connection？
No, one-to-one connection is the limitation of Bluetooth. Zapya is created to enhance the user experienced by allowing up to 5 people participating in the same group.
3. How do Zapya users establish connections ?
Before connect to friends in Zapya, the user must connect to a WiFi network from the system setting. After entering Zapya, the user will discover all Zapya users within the same WiFi network, and can select to enter existing group or invite friends to join self-created group.
In addition to join existing WiFi network, the user of 3G iOS devices can also start WiFi HotSpot and thus creates own WiFi network to connect with friends.
4. While I am already in a group, can I invite new friends to join ?
Yes, the Zapya user can invite new friends to join Zapya group at any time.
For user who created the group, it is simply verbally inviting a new friend to join the group that carries the group owner's nickname.
For user who joined in one group already, using Zapya to invite a new friend means leaving the connected group and creating a new group to wait for the new friend.
5. How can I request one member of a group to leave ?
Click on the avatar image, select the option to leave group. This privilege is only reserved to the user who created the group.
III．File Transfer
1. What types of files can Zapya transfer？
Zapya intends to impose no limits on the types of files to transfer and to ease file selection process. One exception: Zapya iOS version does not allow sharing of iOS Apps due to restrictions of Apple App Store.
2. How do I send a file？
There are 4 ways to send a file:
1）Press and hold file icon, wait until icon is enlarged, the flick the phone
2）Press and hold file icon, wait until icon is enlarged, drag and drop to recipient avatar
3）Click file icon, select "Share" option from the popped up menu
4）Use one finger to press and hold recipient avatar, wait until avatar is enlarged, then use other finger to repeated click the files to be shared.
3. During file transfer, can the recipient reject the transfer？
Yes. In the Settings screen, the user can select "Receive Confirmation" option. If selected, the user will see an extra option next to action dialog in History screen which allows the recipient to Allow or Reject.
4. If losing connection during file transfer, can file transfer being resumed from the break point？
File transfer will stop immediately when detecting connection being lost. When the connection is re-established, the transfer operation that was paused will be automatically resumed from the break point.
5. Are all the files, that I received using Zapya, stored in the phone？
The received photos can be synchronized to the system media store automatically. Other files will be kept in Zapya's own inbox folder, and these files will be removed automatically when Zapya is un-installed on iOS device due to system restrictions.
6. Why some received files can no longer be found？
The reason may be related to insufficient storage space on the mobile device. Starting from iOS v5, Apple introduced a new mechanism to automatically clean files in cache or temporary folders in case of insufficient storage. Therefore, if the storage space is reaching the maximum limit, some files shown in Zapya "History" may be removed by the system.
IV．Other Functionalities
What is the "History" screen in Zapya？
The tab at the bottom-right of the main screen shows Zapya "History". In this screen, the user can find all the interaction records with friends. From each record, the user can play music or video, and view photos.